Sale of Alcohol to Minors
It is an offence to sell or supply alcohol to a person under the age of 18 years, or to obtain alcohol on behalf of a person under the age of 18 years.
We do not accept orders from or deliver orders to persons under 18 years of age and proof of age will be required upon order delivery.
Prices
All prices include GST.
Order Processing
Order Acceptance
All orders placed with us are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the order being dispatched and an invoice for the order being issued. We will not dispatch an order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.
Stock Availability
The stock information displayed on our website is extracted from our real-time inventory management and order processing system. We endeavor to keep stock availability information shown on our website as accurate as possible at all times. Generally there is no need to confirm stock availability by phone, however we recommend that you contact us about stock availability if you intend to purchase a product that has a low quantity available (i.e. Less than 5) or if you intend to purchase a large quantity (i.e. Greater than 5).
If an ordered item is out of stock or marked with ETA/BY ORDER it will be placed on backorder or partial backorder (which you will be able to see on the Order Information page accessed from the My Account page). An estimated time of arrival (ETA) will be specified in the Order History where available. BY ORDER means an item is never held in stock and must be ordered in specifically for your order, which means it will generally take longer to deliver. Please contact us for details of your specific item. If you do not wish to wait, please contact us and we will immediately make a refund for the items which have not been shipped.
Backorders
Backorders can occur when:
- You purchase a quantity of products which is greater than available in stock
- You purchase a product which has stock as "ETA" or "BY ORDER"
- You purchase a product which has been sold to another customer and quantity information on the website has not yet been updated
When one of these conditions occurs at the time of purchase and you see your order status remaining as Shipping, Back Order or Partial Back Order for a period of more than 3 days without further information on the ETA, please contact us to discuss available options (i.e. Keep the order and wait for the item to arrive in stock or cancel the order (or part) and immediately receive a refund for the unshipped items). Please note, there may be additional delivery costs if you request a partial delivery of your order.
Order Tracking
To track your order, please log into our website with your account and look at the My Account page. You will be able to see the status of all your orders. We also use the My Account page to display any additional information about your order. Please check the order progress regularly and contact us if there are any issues or concerns.
Order Cancellations
We are very flexible with order cancellation and allow you to cancel the order up to the point when goods are dispatched. However, if we incur costs as result of the cancellation, we will pass these on to you, so please research and choose the products carefully and consider how you pay for your purchase. Also, please note that all cancellations must be done or confirmed by email. The following policies apply on order cancellations where the order is cancelled as a result of the customer changing their mind:
- Credit Card Handling Fees - For order cancellations paid for by Credit Card (NOT PayPal), the Credit Card Handling Fee of 2.5% is not refundable, as this fee is charged by the bank and is not refunded to us when an order is cancelled and we have to issue a refund.
- Freight Costs & Shipping Insurance - If you cancel an order that has been shipped but not yet delivered, the freight cost and shipping insurance will not be refunded, as we will not be refunded this cost by the courier. Please note that an order in the status of Shipping may have already been shipped but not yet updated on our website.
- Restocking Fees - Although unlikely, a 20-25% re-stocking fee may apply, as depending on the item and supplier we may be charged this fee.
Payment Methods
We must receive cleared payment in full for the total value of the order before we will accept and start processing your order. The following methods of payment are accepted:
-
Credit/Debit Card (Immediate clearance)
(2.5% handling fee applies)
-
PayPal or Credit/Debit Card via PayPal (Immediate clearance)
(2.5% handling fee applies)
-
Electronic Bank Transfer (1 day clearance, depending on your bank)
Bank: NAB
BSB: 084391
Account Number: 831842030
-
Direct Bank Deposit into our account - Over the Counter (Immediate clearance)
Bank: NAB
BSB: 084391
Account Number: 831842030
WINEMART.COM.AU takes no responsibility for any delays associated with processing your payment by third-party financial institutions.
WINE MART or WINE MART PTY LTD will appear on your credit card statement for orders placed with us.
Data Security
WINEMART.COM.AU uses the industry standard security protocol Secure Sockets Layer (SSL) to encrypt all sensitive information (like your credit card details) that passes between your computer and the WINEMART.COM.AU website. We employ the latest 128-bit encryption technology in all areas of the site which require you to provide your personal or account information. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in transit. So, when using an SSL capable browser, shopping on the WINEMART.COM.AU website is perfectly safe.
Also, when your provide credit card information on our website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely even of someone gaining access to our database.
Delivery
Delivery charges apply to all orders placed. Our delivery charges are calculated on the weight, volume and delivery post code for every order. Dispatch and delivery times on our website are indicative only. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours.
We only use person-to-person delivery services (i.e. Where the recepient must sign for the delivery) to ensure orders can be tracked all the way through to delivery. Furthermore this ensures that the age of the recipient can be properly verified.
Delivery Times
Normal delivery times for items in stock are 2-7 days from payment clearance. These timelines are guidelines only. WINEMART.COM.AU does not take any responsibility for any delays in shipping. Where possible we provide consignment details and courier tracking numbers to customers (in the order status), so please contact the corresponding courier to track your shipments. You should check the Order History on the Order Information page accessible from the My Account area for information on your order.
Loss and Damage
Shipping Insurance - Shipping Insurance is available for your goods, and must be specified when you are ordering. Insurance is optional and charged at 2% of the value of goods. We strongly recommend insuring your goods against transit damage.
Signing for Delivery - The customer is responsible for ensuring that either they or their authorised representative inspect the goods prior to accepting the delivery and signing the Proof Of Delivery (POD) document. Each delivery should be checked for completeness (i.e. Enclosed goods as per accompanying Consignment Note) and any transit damage. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.
Signing of a Proof of Delivery (POD) document confirms that the consignment has been delivered in full and in good condition (i.e. no visible physical damage). POD should only be signed once the goods have been inspected as a clean signed POD will void any insurance against loss or transit damage.
If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.
Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.
Refunds and Returns
Refunds
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product. Any advice or perceived advice given by our staff in any form should not be relied upon when making the product selection. The customer is ultimately responsible for researching the product and selecting the appropriate product to meet their needs. For your convenience, we do provide as much information as possible for the majority of products sold in our store. If at our sole discretion, we decide to accept non-damaged goods for a refund, a re-stocking fee of 20%-25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.
Return of Damaged Goods
All costs associated with returning damaged goods are the customer's responsibility and are not refundable (We will pay for the cost of shipping a replacement item). All forward returns will be rejected.
BEFORE returning any damaged goods to us you must initiate a return with us from My Returns / section of the My Account page. You must select the damaged item from the list of products you have purchased and provide the as much information as possible about the problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where to send the damaged item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by us. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Any returned goods must be complete, in original packaging. Our Service Centre reserves the right to reject incomplete or not properly packaged items.
A refund for the amount paid for the item or a replacement item will be provided at our discretion. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim.
Return of Non-Damaged Goods
We inspect for specified damage thoroughly, however, if they find the item to have no problems or intentional damage to the item, a $45 service fee may be charged and the item will be shipped back to you at your expense.
Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.
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